Shipping & Delivery Policy

At GoatFrame, many products are made to order. This means your order normally goes through two separate stages before reaching you:

Production / Processing
Shipping / Transit

Understanding the difference can help you estimate when your order will arrive.

1. Order Processing

After you place an order, your order is reviewed and prepared for production.

Our estimated production time is:

1–2 business days

Production time refers to the time required to prepare your made-to-order product before it is handed over for shipping.

2. Shipping and Transit Time

After production is complete, the order enters the shipping process.

Estimated US shipping time:

3–5 business days

PEAK TIME/ HOLIDAY(Halloween/Christmas/) 5–10 business days

Shipping time refers to the estimated time the package spends in transit after it has been shipped.

Production time and shipping time are separate and should be considered together when estimating total delivery time.

3. US Domestic Shipping

GoatFrame sells and ships only within the United States.

Standard US shipping costs $5.45 for the first item, plus $2.95 for each additional item in the order. Free shipping applies when the merchandise subtotal after discounts is greater than $35.00 ($35.01 or more), excluding shipping and taxes. An order of exactly $35.00 does not qualify. All amounts are in USD.

Estimated shipping time for US orders is:

3–5 business days

Actual delivery times may vary but often faster.

4. International Shipping

International shipping is not currently available.

5. Tracking Information

When tracking information becomes available, it may be sent to the email address associated with your order.

Tracking information may take some time to update after a package enters the carrier's system.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

7. Address Changes

If you need to change your shipping address, contact contact@goatframe.store as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production or shipping.

8. Delivery Estimates

All shipping and delivery times shown on our website are estimates.

They are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery may be affected by:

Carrier delays.
Severe weather.
Holidays.
Peak-season shipping volume.
Customs processing.
Transportation disruptions.
Incorrect or incomplete addresses.
Other circumstances outside GoatFrame's reasonable control.

9. Weather Delays

Severe weather and natural events can affect transportation networks and delivery schedules.

Weather-related delays may occur even when an order has already been shipped.

10. Carrier Delays

Once a package is transferred to a shipping carrier, certain aspects of the delivery process are controlled by that carrier.

If tracking shows a delay, please allow reasonable time for the carrier to update the shipment.

If the delay appears unusual or the package may be lost, contact contact@goatframe.store.

11. Peak-Season Delays

During periods of high shipping volume, including major holidays and other peak shopping periods, carriers may experience longer processing and delivery times.

Customers should consider this when ordering time-sensitive gifts.

12. Lost Packages

If your package appears to be lost, contact GoatFrame with your order number and tracking information.

We will review the available information and determine the appropriate next step.

13. Damaged Packages

If your package arrives damaged, please photograph the package and product as soon as possible and contact contact@goatframe.store.

Photographs may be requested to help us evaluate the situation.

14. Incorrect Addresses

If a customer provides an incorrect or incomplete shipping address, GoatFrame cannot guarantee successful delivery.

If the package is returned because of an incorrect address, additional shipping or replacement costs may apply depending on the circumstances.

15. Customs and Duties

We do not currently offer international shipping. International customs or import charges are therefore not part of our current delivery service.

Any applicable domestic taxes are shown at checkout when configured and required.

16. Delivery Date Disclaimer

GoatFrame does not guarantee a specific delivery date unless an explicit guarantee is provided for a particular order.

Shipping estimates may change due to circumstances outside our control.

17. Contact Us

For shipping questions, contact:

contact@goatframe.store

Please include your order number whenever possible.

GoatFrame
Website: https://goatframe.store

Customer care: contact@goatframe.store